Customer Care

Shipping & Delivery

Orders will begin to ship during the week of 11/21/16.  All orders will be delivered free, to your front door for the 48 contiguous United States.  Additional fees apply for Hawaii & Alaska per order.  We do not ship internationally.  All orders will generally be delivered in 3 to 7 business days after they are shipped from our Pennsylvania location.  FedEx ships all items.


Privacy & Security

Information We Collect
We may collect information (including name, address, telephone number, email address, transaction information, and credit card information) when you:

Ordering

All orders must be placed on our website - snowgreens.com

  • Place an order from our Web Site
  • Return an item or make an exchange
  • Inquire about our services
  • Create an account at snowgreens.com
  • Sign up for snowgreens email updates
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database.

Using Information We Collect
At snowgreens, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you catalogs or promotional offers we believe will be of interest to you
  • Send you Snowgreens email updates
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service

Returns, Replacements & Refunds

If you wish to return an item, replace it or cancel your order please contact Customer Care. Items can be returned if you are not fully satisfied with your purchase.  All damage claims need to be made within 48 hours of delivery.  Failure to do so will result in snowgreens not being able to refund your order.  If you wish to cancel your order you can do so in your snowgreens account or email us. snowgreens will refund your credit card account within 5 business days and upon successfully receiving your damaged items, replaced items or cancelled request.


Payment, Pricing & Promotions

snowgreens, currently offers payments of all major credit through our payment processor Stripe.  Pricing and promotions are subject to change.


Contact Us

For questions or concerns, please send us a note.

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Stay In Touch

We'd like to hear from you!  Leave us a product review on our site or connect with us on Twitter!  We're always excited to see how our customers decorate their homes with our products.